Support

Help with GLPMGR

Updated September 19, 2026

Fastest way to reach us: email info@jaywales.com — we read every message and typically reply within a couple of days.

Frequently asked questions

How do I start or cancel my subscription?

GLPMGR has no free tier, so an active subscription is required to use the app. There are two plans: Monthly (£4.99) and Yearly (£24.99). The Monthly plan starts with a 7-day free trial for eligible new subscribers; the Yearly plan has no trial. Subscribe from GLPMGR's unlock screen. To cancel, go to your device's Settings → [your name] → Subscriptions → GLPMGR and cancel there. If you're on the free trial, cancel at least 24 hours before it ends to avoid being charged. Cancelling stops future renewals but doesn't refund the current period; you keep access until it ends.

I reinstalled the app or got a new device — how do I get my subscription back?

Open GLPMGR and tap Restore Purchases on the unlock screen. This restores an active subscription tied to your Apple ID without charging you again.

Where is my data stored? Is it backed up?

Everything you log stays on your device by default — GLPMGR has no servers of its own. If you turn on iCloud Sync in Settings, your data also syncs to your own private iCloud account, which both backs it up and keeps it current across your devices. Deleting the app removes its local data; if iCloud Sync was on, your data remains in your iCloud account.

How do I export my data for my doctor?

Go to Settings → Export Data. JSON gives you a full raw export, CSV is spreadsheet-friendly, and the PDF report is a shareable summary formatted for a care team. All exports are generated entirely on your device.

I imported a backup and my photos are missing.

This is expected — photo files themselves aren't included in JSON/CSV exports to keep them small and private, so importing a backup restores your entries but not the images. Keep the original photos safe separately (e.g. in Files or Photos) if you need them back.

How do I sync my weight with Apple Health?

Turn on Sync with Apple Health in Settings. GLPMGR then writes weight you log to Apple Health's own on-device store. This is off by default and never involves a third-party server.

The Apple Watch app isn't showing my data.

Open GLPMGR on your iPhone first — the Watch app has no data of its own and only displays what your phone last sent it over Bluetooth. If it's still stuck after that, make sure your Watch is paired and unlocked, then reopen the Watch app.

Does GLPMGR give medical advice or calculate my dose?

No. GLPMGR is a personal tracking and reminder tool — it echoes the schedule you (or your clinician) set up, never calculates or recommends a dose on its own. Always follow your prescribing clinician's instructions. See our Terms of Use for details.

I found a bug or have a feature request.

Email info@jaywales.com with as much detail as you can — what you were doing, what you expected, and what happened instead. Screenshots help a lot.

Still stuck?

Email support

We reply to every message, usually within a couple of days.

info@jaywales.com